A couple of days before, the disk had failed in one of my G5 iMacs. I knew what the problem was and was able to tell the store staff. After a 20 minute discussion (which I was forced to gradually escalate into "argument"), they somewhat grudgingly agreed to take the machine for repair. Yes, I could have done it myself, but the idea was that this would be less trouble.
Three days later - nothing. So I phone them. They confirm the disk needs replacing. I authorise the repair. Ten minutes later I get a phone call from a different Apple "Genius". Did you just phone us? Sigh.
A week later - nothing. I phone them again. They don't have the part yet. They don't know when the repair will be completed. Fail.
I've never had a problem with Apple's premium pricing, because I've never regarded it as a premium, simply as value for money. So, have I been particularly unlucky? Is the Highcross store particularly dozy? Is Apple losing the plot?